1. Who We Are
Journey the World is an independent UK travel agency based at:
1683 High Street, Knowle, Solihull, West Midlands, B93 0LL.
For all privacy-related matters, please contact us at:
Email: sales@journeytheworld.com | Tel: 01564 777744

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2. What Information We Collect
We may collect and store the following types of personal information:

- Name, email address, telephone number

- Postal address

- Travel preferences and interests

- Passport and visa details (when required for booking)

- Payment details (handled securely and in compliance with payment regulations)

- Emergency contact information

- IP address and browsing behaviour (via cookies and website analytics)

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3. How We Use Your Information
We collect your information for the following purposes:

- To respond to your enquiries or booking requests

- To process your travel bookings and related services

- To personalise your travel experience

- To send you relevant updates, confirmations, or offers (if opted in)

- To comply with legal or regulatory requirements

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4. Sharing Your Information
We will only share your data with third parties when:

- It is necessary to complete your booking (e.g. airlines, tour operators, accommodation providers)

- Required by law or regulatory authorities

- You have given us explicit permission to do so

- We never sell your personal data to third parties.

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5. Your Rights
Under UK data protection laws (including GDPR), you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate or incomplete data

- Request deletion of your data

- Withdraw consent at any time

- Object to or restrict certain data uses

- Request a copy of your data in a portable format

To exercise any of these rights, please contact us at sales@journeytheworld.com.

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6. Data Retention
We retain your information only for as long as necessary to fulfil the purposes outlined in this policy, including legal or regulatory obligations.

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7. Cookies & Website Usage
Our website uses cookies to improve your browsing experience, analyse traffic, and provide personalised content. You can manage or disable cookies via your browser settings.

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8. Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or loss.

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9. Marketing Communications
You will only receive marketing emails or newsletters if you’ve opted in. You can unsubscribe at any time by clicking the link in our emails or by contacting us directly.

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10. Policy Updates
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, and we encourage you to review it periodically.

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11. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:
Email: sales@journeytheworld.com
Tel: 01564 777744